Shipping policy

Shipping Policy – Tivra Home

At Tivra Home, we strive to make your luxury furniture buying experience as seamless as possible—from the moment you place your order to the day it arrives in your living room.

1. US Shipping Coverage & Rates

  • Destination: We currently ship exclusively within the United States (Lower 48 states).

  • Shipping Cost: We are proud to offer Free Standard Shipping on all orders sitewide with no minimum purchase required.

2. Processing & Handling Time

  • Order Processing: Orders are processed within 1 to 3 business days (Monday through Friday) following order confirmation.

  • Orders placed on weekends or US national holidays will be processed on the next immediate business day.

3. Transit & Delivery Timelines

  • Standard Delivery: Once dispatched from our US fulfillment center (located in Miami Gardens, FL), standard delivery typically takes 3 to 7 business days depending on your delivery location.

  • Delivery timelines may experience minor variations due to high shipping volumes, severe weather conditions, or carrier delays beyond our immediate control.

4. Oversized Item Delivery & Multiple Boxes

  • Because items like our Mochi Power Recliner feature heavy-duty frames and oversized components, they are safely packaged to fit easily through standard American residential doorways.

  • Multi-Box Shipments: Large furniture items may ship in separate boxes (e.g., 3 boxes for recliners) to ensure safe handling during transit.

  • Tracking: Individual tracking numbers will be provided for each box via email so you can monitor your entire delivery step-by-step.

5. Delivery Inspection & Acceptance

  • Because our products are high-ticket furniture investments, we recommend inspecting your packages upon delivery.

  • If a box shows signs of severe external transit damage, please note it with the carrier if possible and contact our support team immediately at support@tivrahome.shop with photos so we can promptly assist you.

For any questions regarding your shipment status, contact our US-based team at support@tivrahome.shop or call our toll-free support line.