Ordering & Shipping
-
How long does shipping take? Orders are processed within 1 to 3 business days, and standard US delivery typically takes 5 to 7 business days depending on your location.
-
How will my power recliner be shipped? Large furniture items like the Tivra™ Mochi Oversized Power Recliner are shipped in multiple boxes to make it easier to maneuver through standard US doorways, hallways, and stairwells.
-
Do you charge for shipping? Shipping policies, including any promotional free shipping offers, are clearly displayed at checkout before you complete your purchase.
Product & Assembly
-
Is assembly difficult? Not at all! Our furniture is designed for quick, straightforward assembly with clear instructions and all necessary hardware included. You won't need any specialized tools.
-
What is the weight capacity of the Tivra™ Mochi Recliner? It is built on a heavy-duty, reinforced frame with a weight capacity of up to 350 lbs, designed for maximum durability and everyday family use.
-
What type of fabric is used? The recliner features premium, skin-friendly chenille upholstery that offers a velvety-soft touch combined with long-lasting durability against daily wear.
Returns & Support
-
What is your return policy? We want you to love your Tivra Home experience. We offer hassle-free returns within 30 days of delivery for eligible items in their original packaging. Please reach out to our support team to initiate a return.
-
How do I contact customer service? You can reach our dedicated support team anytime at support@tivrahome.shop, and we will get back to you as quickly as possible.