Ordering & Shipping
- How long does shipping take? Processing and delivery times can vary by product and destination. The applicable shipping information is shown during checkout and in our shipping policy.
- How will large furniture items be shipped? Some large items may arrive in multiple boxes. Product-specific delivery details are provided on the product page when available.
- Do you charge for shipping? Shipping charges and any applicable promotional offers are displayed at checkout before you place your order.
Products & Orders
- Where can I find product specifications? Check the individual product page for dimensions, materials, included items, options and other available specifications.
- Can I ask about a product before ordering? Yes. Contact us with the product name and your question, and our support team can help with available product information.
- How can I track my order? Use the Track Your Order link in the Customer Care section of the store. If you need help, contact us with your order details.
Returns & Support
- What is your return policy? Return eligibility, time limits and other conditions depend on the applicable refund policy and the product. Please review the Refund Policy before starting a return.
- How do I contact customer service? Email sales.tivra@outlook.com for help with orders, products, shipping, returns or other customer-care questions.
- What if I receive a damaged or incorrect item? Contact us as soon as possible with your order details and clear photos of the issue so we can review the situation and advise you on next steps.